FAQs

Frequently Asked Questions

1. What type of jewelry do you sell?

We specialize in high-quality replica jewelry inspired by luxury designs. Our products are made with premium materials for durability and shine, but they are not made of real gold, silver, or precious stones unless specifically mentioned.

2. How do I place an order?

You can shop directly through our website or social media pages.

  1. Select your favorite items.

  2. Add them to cart.

  3. Proceed to checkout and provide delivery details.

  4. Choose Cash on Delivery (COD) or bank transfer.

3. Do you offer Cash on Delivery (COD)?

Yes ✅ COD is available across Pakistan.

4. How long does delivery take?

  • Standard Delivery: 3–7 business days (after order processing).

  • Some orders may take longer due to courier delays or public holidays.

5. Can I return or exchange my order?

  • Returns and exchanges are accepted within 3 days of receiving your parcel (except earrings for hygiene reasons).

  • Items must be unused, unworn, and in original packaging.

  • Customer bears the return shipping cost unless the item was damaged/incorrect.

6. What if my item arrives damaged or incorrect?

If you receive a wrong or damaged product, contact us within 24 hours with photos, and we’ll arrange a replacement or refund.

7. Do you ship internationally?

Currently, we only deliver within Pakistan. International shipping may be introduced in the future.

8. Are your products hypoallergenic?

Most of our products are made with skin-friendly materials, but as with all replica jewelry, reactions may vary. If you have sensitive skin, please handle with care.

9. How should I care for my jewelry?

To keep your pieces shining:

  • Avoid contact with perfumes, sprays, and water.

  • Store in a dry, cool place.

  • Wipe gently with a soft cloth after use.

10. How can I contact Formaque?

📧 Email: formaquepk@gmail.com
📞 Phone/WhatsApp: 03117030020
📱 Instagram/Facebook: @formaque.pk