Return & Exchange Policy
Return & Exchange Policy – Formaque
Eligibility
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We accept returns and exchanges within 3 days of receiving your order.
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Items must be unused, unworn, and in original packaging.
Non-Returnable Items
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Due to hygiene reasons, earrings cannot be returned or exchanged.
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Customized or made-to-order items are non-refundable.
Return Process
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Email us at formaquepk@gmail.com with your order number and reason for return.
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Once approved, ship the item back to our return address (provided via email).
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Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Damaged or Wrong Items
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If you receive a damaged or incorrect product, contact us within 24 hours of delivery with photos for verification.